Key Information

Head of School: Mrs Kirsty Suleman
For admin and enquiries: Mrs Mandy Hancock

📞 01782 234868
✉️ gleb-office@coopacademies.co.uk

Our Address

Co-op Academy Glebe
Park Place
Fenton
Stoke-on-Trent
ST4 3HZ

I'm a parent/carer with a query, who do I contact?

Please contact your child’s class teacher if the query is about your child. (Face-to-face by telephoning the academy on 01782 234868)

I am a member of the public, who do I contact?

Please contact Mrs. Hayley Norcup or Mrs. Tina Withers via the school office on 01782 234868 or email gleb-office@coopacademies.co.uk

Unsure who you need to contact?

Check out our team.

My child will be absent

If your child is going to be absent then you must inform the academy as soon as possible.

Telephone: 01782 234868 (leave a message on the absence line)

Who do I speak to if I think I am eligible for free school meals?

The school office on 01782 234868 or email gleb-office@coopacademies.co.uk

I'd like to report a safeguarding concern

Please make sure you report any safeguarding concerns as soon as possible.

Contact our Designated Safeguarding Leads/Deputy Leads

Kerry Fullwood - Family Support

Kirsty Suleman - Head of School

Holly Green - Assistant Headteacher/SENCO

Tristan Warrilow - Assistant Headteacher

Kay Price – Chair of the Academy Community Council

Please call 01782 235100 (Children's Advice and Duty Team) or contact a member of the safeguarding team at the school.

If you think a child is in immediate danger, please call 999.

Want to find out how we manage your personal information?

For details on how we manage your personal information please refer to our data protection policies and privacy notices:

Trust GDPR and Data protection policy

If you would like to make a request for information, please contact our Data Protection Ambassador on the main school phone number.

Who is the Designated Teacher for Looked after Children?

Holly Green is our Designated Teacher for Looked after Children and works with her team to ensure our children receive the right support at the right time.

If you wish to speak to her then please call the school office on 01782 234868or email gleb-office@coopacademies.co.uk

Who can I speak to about Special Educational Needs support?

Holly Green is our Special Educational Needs Co-ordinator and works with her team to ensure our children receive the right support at the right time.

If you wish to speak to her then please call the school office on 01782 234868 or email gleb-office@coopacademies.co.uk

To read our SEND policy, go to our policies page:

Link to our policies page

Need help with your admissions forms?

Admissions to school are processed via the Local Authority.

If you need help with completing your child’s admission form then please call the academy office on 01782 234868.

Find out more on our Admissions page.

I'd like to contact the Governing Body

We are a part of the Co-op Academies Trust, which is a multi academy trust. Our Trust Board is legally responsible for the effective running of the whole Trust. To learn more about trust-level governance, please visit our Trust’s central website here.
Governance at a local level is undertaken by our Academy Community Council (ACC), which is made up of our Community Council Members (CCMs). CCMs are responsible for ensuring a high-quality pupil experience that meets the needs of our local community.

Any compliments, concerns or complaints should be raised via the Chair of the Academy Community Council, as outlined in our Complaints Policy.

To contact the Chair of the ACC, please write to:

FAO Chair of the ACC

Kay Price
Co-op Academy Glebe
Park Place
Fenton
Stoke-on-Trent
ST4 3HZ

Members of Academy Comunity Council

Governance Structure

I'd like to contact the Co-op Academies Trust

Any compliments, concerns or complaints should be raised via the Chair of the Academy Community Council, as outlined in our Complaints Policy. The contact for our Academy Community Council is as above.

Following this, should you still wish to contact the Co-op Academies Trust, their contact details are as follows:

Email: admin@coopacademies.co.uk

Address: 1 Angel Square, Manchester, M60 0AG

Telephone: 0161 413 3649

How do I make a complaint?

If you wish to make a complaint, you should do so in accordance with our Trust Complaints Policy

Trust Complaints Policy

The procedure allows parents, carers or anyone else to raise a concern or complaint relating to the academy or Co-op Academies Trust.

The procedure is divided into three stages:

Stage One (The Informal Stage) you should speak to a staff member in the academy to see if they can resolve the issue.
Stage Two (The Formal Stage) is the point at which you should put the complaint in writing to the Headteacher or another senior member of staff. Where the complaint is against the Headteacher, you should write to the Chair of the Academy Community Council at our school address. Address the letter or email to ‘Chair of the Academy Community Council’.
Stage Three (Formal Resolution) is the final stage. It involves a hearing before a panel including members of the Trust's Resolutions Team and an independent person who will review the complaint in its entirety.